Like, for real? ...Well, I guess if you're working you probably have to really watch what you say, so I guess it makes sense. I mean, you can't really just say whatever you want at work, so the customers probably don't know how super rude you are.

[She's doing her best to make sense of all this. It's kind of mind boggling.]

In any case, if you can do it, how hard can it be?